LearningCart Application Overview, Configuration, Support and Operations

This training provides an overview of the LearningCart application, including platform architecture, connected systems, subportal structure, learning object model, product and course configuration, pricing events, locations, virtual session setup, certificates, notifications, and support processes. Learners will understand how LearningCart supports external customer training, how core administrative and operational activities are performed, and how support is managed across internal teams, external users, and vendor channels.

What This Training Covers

• LearningCart platform overview and business use cases
• Connected systems and integrations, including IAM External, Safety Net, Salesforce, ITSM, SAP, MuleSoft, Stripe, and tax-related services
• Subportal structure, regional setup, and language/currency considerations
• LearningCart object model: content, course, and product
• Product configuration, including visibility, hidden products, descriptions, images, files, categories, and course associations
• Course setup, content sequencing, completion rules, and certificate assignment
• Content types and content completion behavior for ILT, VILT, SCORM, PDF, quizzes, and related formats
• Product categories, filtering, and business-driven classification considerations
• FTP and file storage usage for images, public files, SCORM packages, and supporting assets
• Price and event setup, including date, time, instructor, registration windows, pricing, inventory, and event naming practices
• Location setup for instructor-led training, custom locations, recurring facilities, and tax-related postal code requirements
• Virtual instructor-led training setup using Microsoft Teams and livestream event configuration
• Seat quantity, inventory, and registration code logic
• Customer accounts, group-based access, and impersonation for troubleshooting
• Instructor setup, instructor permissions, and attendance/completion responsibilities

Included Materials

• Training Video: Walkthrough of LearningCart architecture, configuration, operations, and support processes
• Knowledge Check: Short review of key concepts related to products, courses, events, virtual sessions, support flows, and system interactions
• Reference Guide: Supporting documentation for LearningCart object setup, operational processes, integrations, and support handling

Audience

This training is intended for LearningCart administrators, support teams, business users, and operational stakeholders responsible for configuring training, supporting users, managing events and content, troubleshooting issues, and coordinating with internal and external support channels.